PSPCL established dedicated control rooms at each zonal level and a central control room at the head office in Patiala
Chandigarh, May 30 :
Punjab Power Minister Harbhajan Singh ETO today announced that Punjab State Power Corporation Limited (PSPCL) has made extensive arrangements to ensure uninterrupted power supply and efficient complaint resolution during the upcoming summer and paddy season, as well as in the event of power disruptions caused by heavy rains and windstorms.
Emphasizing the state government’s proactive approach under the dynamic, visionary and “pro-people” leadership of Chief Minister Bhagwant Singh Mann, the minister stated that PSPCL has established dedicated control rooms at each zonal level and a central control room at the head office in Patiala to monitor power supply 24×7.
To enhance consumer convenience, the minister highlighted the availability of multiple easy-to-access communication channels. Consumers can now register power supply or billing-related complaints through the PSPCL Mobile App (available on both the Google Play Store and Apple App Store), by sending an SMS or calling 1912, giving a missed call on the toll-free number 1800-180-1512, or by reaching out via WhatsApp on 96461-01912.
Harbhajan Singh ETO elaborated that the PSPCL Mobile App is a comprehensive and user-friendly platform that enables consumers to manage their electricity-related needs efficiently. The app allows users to view and download their current and previous bills, track their energy consumption, and make secure bill payments. Consumers can also lodge complaints related to power outages, faulty meters, or billing discrepancies directly through the app and receive real-time updates on their status. In addition, the app sends timely alerts regarding planned outages and other essential notifications, making it a reliable and convenient digital tool for hassle-free electricity management.
He further explained that PSPCL’s commitment to accessible customer service is reflected in its range of digital support options. For immediate assistance, consumers can call or SMS 1912, which is a 24×7 helpline dedicated to quick resolution of electricity issues. By giving a missed call to 1800-180-1512, users can get instant updates on billing details, payment confirmations, and power supply status without incurring any charges. Moreover, PSPCL’s WhatsApp service at 96461-01912 provides a familiar interface for consumers to check bill amounts, payment status, register complaints, and receive service-related information instantly.
The minister encouraged consumers to simply send the message “No Supply” to 1912 for automatic registration of power supply complaints. For unresolved issues, consumers can provide feedback through the mobile app or message 1912 to escalate their concerns. Reassuring the public of the government’s preparedness, Minister ETO reiterated that these initiatives are part of a broader, consumer-first strategy to ensure smooth electricity supply during peak agricultural demand.
To further support this, PSPCL has activated dedicated control rooms in all operational zones across Punjab, enabling consumers to directly contact their respective zonal offices for prompt assistance. For the South Zone (Patiala, Sangrur, Barnala, Ropar, Mohali), control room numbers are 96461-48833, 96461-22039, 96461-22040, and 96461-46400. In the Central Zone (Ludhiana, Khanna, Fatehgarh Sahib), consumers can contact 96461-22070, 96461-22158, 96461-21408, and 96461-21409. The North Zone (Jalandhar, Nawanshahr, Kapurthala, Hoshiarpur) control rooms can be reached at 96461-14444, 96461-16679, 96461-21415, and 96461-21416. For the West Zone (Bathinda, Faridkot, Muktsar, Ferozpur, Moga, Mansa, Fazilka), numbers are 96461-85267, 96466-96300, 96461-21396, and 96461-21398. The Border Zone (Amritsar, Tarn Taran, Gurdaspur, Pathankot) control rooms are available at 01832-212425, 96461-82959, 96461-21403, and 96461-21404. For escalations at the state level, consumers can reach out to the Head Office in Patiala at 96461-06835 and 96461-06836.
These comprehensive measures underline PSPCL’s continued commitment to providing reliable electricity and responsive customer support across Punjab.
