• DGGIT inks landmark MoU for Unified Portal for fastest-ever service delivery via Web, Mobile & WhatsApp: Aman Arora
• Good bye to paperwork, auto-fetching of documents to eliminate need for repeated submissions of documents, says Aman Arora
Chandigarh, October 10:
In a major stride towards creating a digitally empowered, transparent and corruption-free state, the Punjab will become a first state to launch a Unified Citizen Portal— a single-window platform that will provide seamless access to a wide range of government services across various departments, announced Mr. Aman Arora, Minister of Good Governance and Information Technology (GGIT), Punjab here on Friday.
While addressing a press conference here at Punjab Bhawan, Mr. Aman Arora informed that Department of Good Governance and Information Technology (DGGIT) has signed a Memorandum of Understanding (MoU) worth Rs 13 crore with E-connect solutions Pvt. Ltd. for the comprehensive designing, developing, implementing and maintaining the new Citizen Portal.
He further informed that the portal would be launched within six months to ensure maximum accessibility, efficiency and accountability in the delivery of government services. The Citizen Portal will be accessible via web, mobile app, Sewa Kendras and WhatsApp to bring governance to citizens’ fingertips.
Mr. Aman Arora stated that the new Citizen Portal will be a single, unified digital gateway for all government services, catering to citizens’ needs throughout their lifecycle. A key feature is the auto-fetching of documents, eliminating the need for repeated submissions of documents. Once a citizen uploads documents for any kind of service, they will be automatically retrieved for future applications. This will streamline services and enhance citizen experience.
The Good Governance & IT Minister said that the integrated Citizen Portal would offer a one-stop solution for all government services, eliminating the need to visit multiple websites. With AI-driven workflow engines, it will ensure faster decision-making and reduced service delivery timelines to making governance more citizen-centric.
Mr. Aman Arora informed that, with this initiative, the Punjab Government is set to revolutionise the digital governance by migrating around 600 offline services to online platforms. With 848 services have been notified under the Punjab Transparency and Accountability in Delivery of Public Service Act 2018, and 236 services already live on the Connect portal, this initiative will benefit approximately one crore applicants annually. Citizens will enjoy easy access to government services from the comfort of their homes, eliminating the need to visit government offices.
Reaffirming Chief Minister S. Bhagwant Singh Mann led Punjab Government’s commitment to governance reform, Mr. Aman Arora stated that technology-driven solutions will provide efficient, transparent and seamless services to all residents. The AI-powered Citizen Portal will enable faster decision-making and reduced waiting periods to ensure proactive and accountable governance.
