PORTAL OFFERS ONE-STOP SOLUTION FOR PENSIONERS, AUTOMATES WORKFLOW OF PENSION DISBURSAL CASE PROCESSING
SERVICES OFFERED INCLUDES DIGITAL LIFE CERTIFICATES, CONVERSION OF PENSION INTO FAMILY PENSION, AVAILING LTC, PENSION-RELATED GRIEVANCES REDRESSAL & PROFILE UPDATION
Chandigarh, November 2
Punjab Finance Minister Advocate Harpal Singh Cheema on Monday announced the launch of the Pensioner Sewa Portal, a one-stop solution designed to streamline pension services for approximately 3.15 lakh pensioners in the state. The portal, https://pensionersewa.punjab.gov.in , aims to automate the workflow of pension disbursal case processing and provide a range of services to pensioners and family pensioners.
Addressing a press conference here at Punjab Bhawan, the Finance Minister Harpal Singh Cheema said that the portal will initially offer six key services to pensioners, including submission of digital life certificates through ‘Jeevan Pramaan’ mobile app, application for conversion of pension into family pension through the Succession Module, application for availing Leave Travel Concession (LTC), submission of pension-related grievances through the Grievances Module, and updation/changes of pensioner’s personal details through the Profile Updation Module. The ‘Jeevan Pramaan’ mobile app is on Android at https://play.google.com/store/apps/details?id=com.aadhaar.life and iOS at https://apps.apple.com/in/app/jeevanpramaan/id6736359405 .
The Finance Minister further explained that the process to avail these services is simple and user-friendly. He said that the pensioners can register on the ‘Pensioner Sewa Portal’ by completing e-KYC through Aadhar authentication facility available at portal. “They can then access these services from the comfort of their homes using their login IDs on the portal through their mobile phones, PCs, or laptops. Additionally, these services can also be availed by visiting the nearest Sewa Kendras, requesting for home delivery of service, concerned Pension Disbursing banks, or District Treasury Offices”, said Cheema.
The Minister also clarified the situation for pensioners residing abroad, stating that as of now, the Pensioner Sewa Portal is operational only within India, and therefore, pensioners residing abroad are not required to complete e-KYC in this initial phase. He assured that work is underway to enable e-KYC for NRI pensioners. Until then, pensioners residing abroad will continue to submit manual Life Certificates as they have done previously.
Acknowledging that some pensioners might face initial issues during registration, the Finance Minister announced the extension of immediate help and support. He said that a dedicated War Room has been established at the Directorate of Treasuries & Accounts, Pension and New Pension Scheme to swiftly resolve grievances arising after the portal’s launch. “Three dedicated helpline numbers (18001802148, 01722996385, 01722996386) have been designated at the Directorate level which will be operational on all working days from 9 AM to 5 PM for addressing pensioner grievances”, he added.
To ensure a smooth rollout, the Finance Minister confirmed that training sessions have been successfully conducted for staff at the District Treasury Offices, banks, and Sewa Kendras, and comprehensive user manuals have been distributed. Importantly, a pilot of the Pensioner Sewa Portal has already been successfully concluded at the level of District Treasury Offices, banks, and Sewa Kendras, confirming its readiness for statewide implementation.
The Finance Minister emphasised that this revolutionary step reflects the government’s commitment to caring for the needs of its retired employees, stating, “Our pensioners are our pride.” He assured that the Chief Minister Bhagwant Singh Mann-led Punjab Government is committed to meeting the needs of its retired employees, and that the Pensioner Sewa Portal will ensure timely, accurate, and hassle-free pension services to all pensioners in the state. He expressed confidence that this revolutionary step will benefit pensioners residing in the state and make their lives easier.
